How We Handle Returns, Refunds & Complaints
Our Fresh Flowers Guarantee in Waterloo
At Flower Delivery Waterloo, your satisfaction matters to us. As a trusted local florist, we proudly serve households and businesses in Waterloo with a commitment to delivering only the freshest flowers. Each bouquet and arrangement is hand-selected, prepared, and delivered with care to ensure long-lasting beauty and joy for every recipient.
Damaged-On-Arrival Policy
We take all possible measures to ensure your flowers arrive in perfect condition. However, if you receive an order that is damaged upon arrival, please let us know immediately. When reporting concerns, kindly provide a detailed description and supporting photo of the damage as soon as possible after delivery. We will promptly review your report and arrange for a suitable resolution so you can experience the fresh flowers guarantee we stand behind.
Freshness Window & Quality Policy
Your flowers should arrive fresh, vibrant, and healthy. Our floral arrangements are guaranteed to look their best for at least five days from receipt, provided they are cared for as directed. This freshness window is part of our promise to local Waterloo customers. If your flowers fail to meet this standard upon delivery or show early signs of wilting within the first five days, please reach out to us promptly so we can make things right.
Refund and Replacement Options
If your delivered flowers are not up to the standard we promise – due to damage, diminished freshness, or order error – we offer two resolution options:
- Full Replacement: We can redeliver a fresh arrangement at the earliest opportunity to the original delivery address.
- Refund: Alternatively, you may choose a full or partial refund, depending on the nature of the issue. Refunds will be issued through your original payment method after review and approval.
Our team may request additional details or photos to verify your claim and ensure a swift, fair response.
Easy Complaints Process
If you wish to make a complaint regarding your experience with Flower Delivery Waterloo, we are here to help. Please contact us as soon as possible with the details of your concern, your order information, and any supporting images if relevant. Once your complaint is received, our customer service team will:
- Review your case promptly and thoroughly.
- Contact you with a proposed resolution or to request further information if needed.
- Work with you to resolve the matter through replacement, refund, or other suitable remedy.
Your feedback is valued, as it helps us to continue serving Waterloo with excellence and reliability.
Trusted Local Florist for Waterloo Community
Flower Delivery Waterloo is proud to be the florist of choice for nearby households and businesses. We understand the importance of outstanding service and lasting freshness in every floral gift, and we honour our commitments to every customer, every time. Thank you for trusting us to deliver beauty and joy in Waterloo.
