Flower Delivery Waterloo – Terms & Conditions

Introduction

Welcome to our Terms & Conditions, which apply to all online flower delivery orders placed with Flower Delivery Waterloo. These terms explain your rights and obligations as a customer when placing orders with us, ensuring transparency and clarity in every transaction. Flower Delivery Waterloo is committed to providing fresh, beautiful blooms to customers across Waterloo and the surrounding areas, maintaining the highest standards of service and satisfaction.

Acceptance of Terms

By accessing our website and placing an order for flower delivery with Flower Delivery Waterloo, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of the terms, please refrain from using our services. These terms apply to all customers in Waterloo and the surrounding regions, and are governed by the laws of England and Wales.

Order Process

Flower Delivery Waterloo strives for accuracy and clarity throughout the order process. To place an order for flower delivery online, simply follow these steps:

• Browse our range of floral products and select the bouquet or arrangement that suits your needs.
• Add your chosen products to the online shopping basket.
• Proceed to checkout, where you will be asked to provide recipient details, delivery address (within Waterloo or surrounding areas), preferred delivery date, and a message for the recipient if desired.
• Review your order before making payment to confirm all details are correct. Submitting your order constitutes an offer to purchase the selected products.
• Upon receipt of your order, we will send you an automated order confirmation summarising your transaction. Note that this confirmation does not signify acceptance of your order, but indicates that it has been received for processing.
• Your order is accepted, and a binding contract is formed, only when we dispatch the flowers to the delivery address supplied.

Please ensure that the information you provide, particularly the recipient’s address and contact details, is complete and accurate. Errors in the delivery information provided may result in delayed or failed deliveries, for which we cannot be held responsible.

Product Availability & Substitutions

All products offered by Flower Delivery Waterloo are subject to availability. In rare instances, certain flowers, containers, or sundry items may become unavailable at short notice. Where possible, we will contact you to agree substitution arrangements if your order includes an out-of-stock item. If we cannot reach you, or delivery time is of the essence, we reserve the right to substitute products of similar style, quality, and value to ensure your order is fulfilled on time. We aim to honour the overall colour scheme and aesthetic as displayed online, but natural products may differ slightly in appearance from images shown.

Pricing & Payments

All prices on the Flower Delivery Waterloo website are quoted in Pound Sterling (GBP) and include Value Added Tax (VAT) at the prevailing rate. Delivery charges are detailed before checkout and form part of the total payable amount. Occasionally, prices may be subject to change or correction without prior notice; however, the price displayed at the time you place an order will apply to that transaction.

We accept secure online payments via the payment methods indicated at checkout, including major debit and credit cards. By entering your payment details and authorising payment, you confirm that you are authorised to use the method and that sufficient funds are available. Full payment must be received before we despatch any order. If your payment cannot be processed, your order will not be fulfilled.

Delivery Services

We provide flower delivery services throughout Waterloo and the surrounding areas. You may select your preferred delivery date during the order process, subject to availability. While we endeavour to fulfill orders on the requested date, delivery times are not guaranteed and can be impacted by factors outside our control, including unforeseen circumstances or adverse weather.

If no-one is available to receive the flowers and it is safe to do so, our deliverer may leave the item with a neighbour or in a secure location, notifying the recipient accordingly. Alternatively, we may attempt to redeliver or request collection. We cannot accept responsibility for perishable products after the flowers have been delivered as instructed.

Cancellations & Amendments

We understand that circumstances change. If you wish to cancel or amend your flower delivery order, please contact us as soon as possible. You may cancel your order at any time prior to the commencement of processing and preparation for delivery. Once your order has been prepared, dispatched, or delivered, cancellations and amendments may not be possible due to the perishable nature of flowers.

If you cancel your order in accordance with this policy, we will process a full refund to your original payment method within 7 working days. Partial or no refunds may be given if cancellation requests are received too late or where the arrangement has already been prepared or delivered.

Non-Delivery & Recipient Issues

If we are unable to deliver your flowers due to incorrect address details, absence of recipient, or circumstances beyond our control, we will attempt to contact you to arrange redelivery or an alternative plan. If after reasonable attempts we are unable to complete delivery, we reserve the right to charge the full order value. We will not be liable for failed delivery due to factors outside our reasonable control, or where insufficient information has been supplied.

Returns, Refunds & Complaints

Customer satisfaction is our top priority. Perishable goods such as fresh flowers are exempt from standard statutory cancellation rights. However, if you are not satisfied with your order due to issues such as product quality, damage in transit, incorrect product received, or late delivery, contact us within 24 hours of delivery. Evidence (such as photographs) may be requested in order to review your complaint. Following assessment, we may offer a partial or full refund or replacement arrangement at our discretion. Refunds will typically be processed to the original payment method. We are unable to accept returns for fresh flowers due to their perishable nature. None of this affects your statutory rights.

Care Instructions

It is the responsibility of the recipient to care for the flowers following delivery. We provide recommended care instructions with each delivery to maximise the life of your arrangement. We cannot accept liability for flowers that fail to last due to lack of appropriate care after delivery.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability not permitted to be excluded or limited by law. Subject to this, Flower Delivery Waterloo shall not be liable for any indirect or consequential loss, loss of enjoyment, data, revenue, profits, or business interruption, arising out of or in connection with the provision or non-provision of products or services, whether foreseeable or not. Our total aggregate liability to any customer shall not exceed the value of the order placed.

Force Majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, civil disturbance, industrial disruption, accident, fire, floods, epidemic, extreme weather, or the actions or inactions of third parties.

Intellectual Property

All content, images, product descriptions, and designs displayed on the Flower Delivery Waterloo website are the intellectual property of Flower Delivery Waterloo or its licensors. They may not be copied, reproduced, or used for commercial purposes without our prior written consent.

Privacy

We are committed to protecting your privacy and the security of your personal data in accordance with UK data protection laws. Any information provided during the order process is used solely for fulfilment of your order and related communications. For further information, please refer to our Privacy Policy.

Amendments to Terms & Conditions

We reserve the right to amend or update these Terms & Conditions at any time to reflect changes in our services, legal requirements, or business operations. Any changes will be posted on this website and will take effect immediately upon publication. Customers are advised to review the latest version before placing orders for online flower delivery in Waterloo and surrounding areas.

Severability

If any provision of these Terms & Conditions is found by a competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by, and construed in accordance with, the laws of England and Wales. Any dispute arising out of or in connection with these terms or your use of our services shall be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms & Conditions, an order you have placed, or require support for flower delivery in Waterloo and surrounding areas, please contact our customer service team, who will be pleased to assist you. We thank you for choosing Flower Delivery Waterloo for your online flower delivery needs.